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Spa Guide

Give Us A Call

To schedule your services, please call our Condado location (787) 722.8433 or Guaynabo location (787) 781.8433. Your Gift Certificate or Credit Card number is required to schedule services. We reserve the right of admission.

Plan Ahead

Your punctuality is greatly appreciated. Please allow at least 15 minutes before your scheduled appointment to check in for your service. To maximize your spa experience we suggest arriving at least 45 minutes beforehand to change to spa attire, use facilities and time to relax before your treatments. If you arrive late, your treatment time will be adjusted accordingly to avoid delays with next scheduled Spa Guest. If you are unable to keep your appointment, please notify us 12 hours in advanced by telephone during operating hours to avoid reservation charges at full price. For all Couple’s Spa Treatments and for Day Spas a 24-hour notice will be appreciated the same way. For Special Events and Spa Groups over three people a 72-hour notice also applies. Not cancelling on time or not showing to appointment forfeits Gift Certificate, one treatment per Series or entails full charge to your credit card, accordingly.

Check In

Upon entering the spa please check-in at the reception desk to fill out Personal Profile information. This form must be completed in order to receive any services at the Spa. Present your Gift Certificate or any other offer, voucher, discount or coupon at this time.

Spa Time

Once registered you will receive a personal spa agenda, locker key, robe, towel and sandals for use during your visit. Valuables should not be brought into the Spa as we are not responsible for lost or stolen items. Use of cellular phones, cameras and recording devices are strictly prohibited. Undergarments are your choice. Upon request we can provide ladies with disposable panties for Body Treatments or Waxing services. Your assigned Spa Therapist will cover you at all time and uncover the areas to be worked on during treatment. For Hydrotherapy Treatments, bathing suits are required. Use of the Lockers, Showers, Steam and Sauna is available for Spa Guests scheduled with any Massage, Facial, Body Treatment or Hydrotherapy. Please read carefully posted steam and sauna usage rules before entering. Showering after use of these facilities is strongly recommended. Should you need any assistance please do not hesitate to contact any staff member.

Check Out

When you are ready to leave the spa, please proceed with your locker key, robe and sandals to the check-out desk to settle your account. Please let us know how we can serve you better by filling out our comments cards. Any concerns or suggestions regarding spa services must be notified upon check-out. To ensure that you get pampered next time on specific date and time, please schedule your appointment prior to your departure.

Gift Certificates

Gift Certificates are available for all spa services and for dollar amounts $25 and up. We can make suggestions and help create the perfect gift. Gift Certificates have no redeemable cash value, are non-refundable, are non-transferable, are not replaceable if lost or stolen, are good for five years after purchase date, are based on appointment availability and must be presented for redemption. Not showing to appointments forfeits Gift Certificate. We are not responsible for lost or stolen Gift Certificates.

Offers

All services included in any Day Spa offer must be used in same spa visit. Services included in Day Spa offers and Series are not transferable. Series are to be used in location where it was activated via direct purchase or redemption of Gift Certificate. Offers do not apply with any other offers or discounts.

Refunds

All sales for Services, Day Spas, Series, Gift Certificates are final and non-refundable. We do not give cash or credit card/atm refunds. Only store credits will be given to registered clients. Such credits are allowed within 7 days after date of purchase.

Payment

We accept ATM, Visa, Master Card, American Express and Discover Card. Online payments are accepted for Gift Certificates via www.zen-spa.com.

Prices

Prices do not include taxes and are subject to change without notice. In certain instances our prices may change before the website is updated. Our Gift Certificates, Series and  Event Deposits are related to monetary value, applicable to service prices and/or offers at the time of purchase. We suggest including IVU tax payment equivalent to the value of the corresponding pre-payment.

Tips

Gratuities are not included in the prices and are processed at time of payment. For your convenience gratuities may be included in Gift Certificates. Fifteen to twenty percent is customary.

Children

Children under 12 years are not allowed inside treatment areas.

Pets

Pets are not allowed in the Spa. Only Guide Dogs for the Blind are allowed.